Loune Support

We're here to help.

Thank you for using Loune. Our goal is to make your wellness journey simple, motivating, and enjoyable. If you need assistance, we're happy to help.

Contact Support

Email: support@loune.co We aim to respond to all support requests within 1–2 business days.

Frequently Asked Questions

How do I reset my password?

Open the login screen and tap Forgot Password. Follow the instructions sent to your email.

I can't log in.

Make sure you're using the email associated with your Loune account. If you're still having trouble, contact us at support@loune.co.

My workout isn't loading.

Try closing and reopening the app, check your internet connection, and make sure you're using the latest version of Loune.

How do I cancel my subscription?

Subscriptions are managed through your Apple App Store or Google Play account. On iPhone:
Settings → Apple ID → Subscriptions → Loune On Android:
Google Play Store → Payments & Subscriptions → Subscriptions → Loune

How do I report a bug?

Please email us with: Your device model iOS or Android version App version A description of the issue Screenshots or screen recordings (if available)