Effective Date: July 25, 2026 Welcome to Loune. This Privacy Policy explains how Loune LLC ("Loune," "we," "our," or "us") collects, uses, stores, and shares information when you use the Loune mobile application, website, and related services (collectively, the "Services"). By using Loune, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide

When you create an account or use Loune, you may provide: Name Email address Profile photo Password (encrypted and securely authenticated) Fitness goals Workout history Nutrition preferences Wellness or cycle tracking information Journal entries Messages sent to customer support You control what information you choose to provide.

Automatically Collected Information

When you use Loune, we may automatically collect: Device type Device identifiers Operating system App version IP address Crash reports Performance diagnostics Usage analytics Session information This information helps us improve security, reliability, and performance.

Subscription Information

Loune offers optional paid subscriptions. Payments are securely processed through Stripe, and subscription status is managed through RevenueCat. Loune does not store your complete payment card information. More information: Stripe Privacy Policy: https://stripe.com/privacy RevenueCat Privacy Policy: https://www.revenuecat.com/privacy‍ ‍

AI Features

Loune includes AI-powered wellness features designed to provide personalized guidance. Information you submit while using AI features may be processed by OpenAI to generate personalized responses and recommendations. AI-generated information is intended for educational and wellness purposes only and is not medical advice. Please avoid sharing unnecessary sensitive information when interacting with AI features.

Exercise Library

Loune uses exercise content and videos provided through MuscleWiki. When viewing exercise content, limited technical information may be exchanged as required to deliver those services.

Wearable Integrations

If you choose to connect supported wearable services such as Fitbit or Oura, Loune may access information that you explicitly authorize, including activity or wellness data. These connections are optional. You may disconnect wearable integrations at any time. If a future version of Loune integrates with Apple Health, any access to Apple Health data will require your explicit permission and will be used only for providing app functionality.

How We Use Information

We use your information to: Create and manage your account Deliver personalized workouts Provide nutrition recommendations Power AI wellness features Maintain workout history Process subscriptions Improve app performance Respond to support requests Detect fraud and abuse Maintain security Comply with legal obligations

Sharing Information

We do not sell your personal information. We may share information only with trusted service providers necessary to operate Loune, including providers for: Payment processing Subscription management Cloud hosting AI services Authentication Database hosting File storage Customer support Analytics Exercise content Wearable integrations These providers are contractually required to protect your information. We may also disclose information if required by law or to protect the safety, rights, or property of Loune or others.

Data Storage & Security

Loune uses industry-standard security practices designed to protect your information. Data is stored using secure cloud infrastructure and encrypted where appropriate. Despite our efforts, no system can guarantee absolute security.

Your Choices

You may: Update your profile Disconnect wearable integrations Cancel your subscription Request deletion of your account Contact us regarding your personal information

Data Retention

We retain information only for as long as necessary to: Provide the Services Comply with legal obligations Resolve disputes Enforce our agreements

Children's Privacy

Loune is not intended for children under the age of 13. We do not knowingly collect personal information from children.

California Privacy Rights

California residents may have rights under applicable California privacy laws, including the right to request access to, correction of, or deletion of certain personal information, subject to applicable exceptions. To exercise these rights, contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When material changes are made, we will update the Effective Date and revise this page.

Loune LLC Website: https://loune.co Support Email: support@loune.co

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